Red Desk Studio works with businesses to develop content strategy, taxonomy, knowledge management, and training solutions. Our consulting services help you meet your customers’ needs while supporting your business goals.

Consulting & Training Services

I’ve worked with small software shops and Fortune 500 companies to:

• Assess research based on user analysis, stakeholder interviews, content audits, and document reviews
• Create workflow maps, content briefs, requirement specs, and project plans
• Gather and develop requirements, plan migrations, and manage implementation projects
• Develop and deliver training and workshops, and mentor team members

I also provide Certified Professional Technical Communicator – Foundation Exam Prep Classes in corporate and public settings, as well as online.

Speaking

I have been a presenter and workshop instructor at the STC Summit, Technical Communication UK, LavaCon, BigDesign, and National Speaker Association (Chicago chapter), as well as STC chapters. Topics at these events have included content strategy, change management, documentation practices, user experience, and professional development.

Credentials

I obtained Certified Professional Technical Communicator – Foundation certification in April 2016 and am an APMG-accredited CPTC trainer. I am also a Certified Online Training Professional (COTP).

Get in touch today to talk about how we can work together!